Winning Back a Lost Customer

  • CategoryOther
  • TypeE-Books
  • LanguageEnglish
  • Total size592.7 MB
  • Uploaded Byskydiving666
  • Downloads59
  • Last checkedJun. 13th '18
  • Date uploadedJun. 20th '16
  • Seeders 0
  • Leechers1

Infohash : 109B7D09A270986ABF52F05A78CD33921855F375

Winning Back a Lost Customer





Details:



Winning Back a Lost Customer
MP4 | Video: AVC 1280x720 | Audio: AAC 48KHz 2ch | Duration: 41M | 791 MB
Genre: eLearning | Language: English

Lost customers are not lost causes. Statistics show that a firm has a higher probability of winning back a lost customer than prospecting a new one. In this course, customer relationship expert Jill Griffin provides a proven roadmap for winning back a lost customer. She proves the only thing worse than losing high-value customers is neglecting to win them back.

Jill shows that customers defect for one of five reasons: (1) intentionally pushed away, (2) unintentionally pushed away, (3) pulled away, (4) bought away, or (5) moved away. She also outlines which of these customers are the easiest to win back—and how to say "sorry" in a way that will resonate.



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